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We redefined the meaning of "mystery shopper" for the airline industry with the Quality Tracking Programme |
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Monitoring consistency levels across front-line product and service quality using proven,
and professional systems |
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World Airline Audit research offers most cost-effective and tangible benefits - with added-value |
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Skytrax have an unrivalled experience and knowledge of Quality issues affecting the airline industry |
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SKYTRAX RESEARCH
The leading Quality advisors to world airline and airport industries .... shortly to celebrate our first 20 years of success!
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Advising airlines, airports, and other product and service suppliers to the world air transport industry,
Skytrax deliver a unique knowledge-base across all aspects of qualitative and consumer research
affecting the air travel industry.
Competitive Performance analysis, Product & Service quality Benchmarking are
core services that Skytrax provide to more than 110 major airlines every year in
the
World Airline Audit.
Skytrax redefined the "mystery shopper" concept for airlines looking to
accurately monitor "front-line" service and product delivery standards in a
timely and professional manner - introducing the Quality Tracking programme, conducted by highly-skilled
and experienced specialist airline audit staff.
Airlines in the process of product design and product development require accurate,
timely and professional information to ensure that budget allocation is appropriate and substantiated - they
of course use
Skytrax Benchmarking.
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