Improving the Customer Experience

Skytrax renowned, professional advisory services have helped Airlines and Airports worldwide to improve the customer experience for the last 25 years.

Improving the "Customer Experience" is a central focus for airlines and airports across the world, and as the leading, specialist advisors in this market for a quarter of a century, Skytrax deliver a unique depth of knowledge, expertise and innovative thinking to help make change happen.

The Skytrax brand is recognised and associated with Quality excellence throughout the world by the air transport industry, and our name has become well known amongst the travelling public with the airline Star Rating, World Airline Awards and World Airport Awards, and for operating the leading Air Travel review site operated by Skytrax (www.airlinequality.com).

Hundreds of airlines and airports across every continent have benefited from Skytrax audit and Quality advisory services, and the high level of client loyalty we enjoy is clear testament to the dedicated service that we deliver to each and every client.