Skytrax introduced the World Airline Star Rating programme in 1999. It is the Quality Analysis system that ranks airline product and service standards, based on professional evaluation conducted by our in-house airline audit specialists.
To determine and award an Airline Star Rating level, Skytrax audit office carries out a detailed Quality analysis across more than 800 different areas of product and service delivery.
Airlines featured in the Airline Star Rating membership benefit from a range of Competitive Performance analysis
studies on an annual basis. The Airline Star Rating programme applies an internationally recognised evaluation system to assess the "front-line"
quality standards of an airline.
Airline Star Rating levels are not based on customer feedback or reviews, but the detailed Audit programme that ensures every airline is guaranteed a fair and independent approach. Ratings look at all areas of an airline's airport and
onboard product and service standards, applied across all cabin types, be they
short, medium or long haul.
World Airline Star Rating provides the world airline industry with a professional, unified Quality classification system that is
an internationally recognized symbol of airline product and service standards.
The Index of Star Ranking subjects is available on application to Skytrax, and airlines that wish to consider being included in full Star Ranking Membership programme, and benefit from associated Competitive Performance and Quality
Certification services should contact us.
For information please contact :
Mr Peter Miller