AIRLINE & AIRPORT PUBLICATIONS
SKYTRAX publish a large selection of annual Reports, covering both airline and airport industries, and we have outlined some current studies on this page.
Additional to these more generic reports that are produced on a regular basis, we also provide specific market / service / product analysis Reports
on an individual client request format.
Report publications are drawn from a mixture of study sources - competitive performance analysis,
customer satisfaction surveys, product specific studies, service and product database etc.
CUSTOMER SATISFACTION SURVEYS
A selection of current annual Reports published by Skytrax include :
Airline of the Year
Airport of the Year
World First Class
Survey (competitive performance)
World Business Class Survey (competitive performance)
World Economy Class Survey (competitive performance)
World Airlines : Passenger Satisfaction Survey
World Airports : Passenger Satisfaction Survey
All Reports are supplied in English language format, unless otherwise agreed with the client for
individual publication studies.
Reports are supplied in hard copy format, plus PDF file copies via e-mail or on accompanying CD sent
out with hard copy Reports.
Report availability and price details are available on request. We are not able to offer reduced rates
for Report supply to students or academic establishments, and supply of Reports is generally restricted
to airlines, airports, their advisors and ancillary air transport industry suppliers.
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THE WORLD
AIRLINE STAR RANKING GUIDE |
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Following the success of the Online Star Ranking section, Skytrax are proposing
to publish The World Airline Star Ranking Guide in 2008 Airline Membership ranking levels.
For more information about Skytrax Publications,
please contact in the first instance :
Mr Peter Miller
Director Marketing
SKYTRAX GROUP
Email: miller@airlinequality.com