AIRLINE & AIRPORT PUBLICATIONS

SKYTRAX publish a large selection of annual Reports, covering both airline and airport industries, and we have outlined some current studies on this page.

Additional to these more generic reports that are produced on a regular basis, we also provide specific market / service / product analysis Reports on an individual client request format.

Report publications are drawn from a mixture of study sources - competitive performance analysis, customer satisfaction surveys, product specific studies, service and product database etc.



CUSTOMER SATISFACTION SURVEYS

A selection of current annual Reports published by Skytrax include :


  Airline of the Year

  Airport of the Year

  World First Class Survey          (competitive performance)

  World Business Class Survey   (competitive performance)

  World Economy Class Survey   (competitive performance)

  World Airlines : Passenger Satisfaction Survey

  World Airports : Passenger Satisfaction Survey

All Reports are supplied in English language format, unless otherwise agreed with the client for individual publication studies.

Reports are supplied in hard copy format, plus PDF file copies via e-mail or on accompanying CD sent out with hard copy Reports.

Report availability and price details are available on request. We are not able to offer reduced rates for Report supply to students or academic establishments, and supply of Reports is generally restricted to airlines, airports, their advisors and ancillary air transport industry suppliers.

Following the success of the Online Star Ranking section, Skytrax are proposing to publish The World Airline Star Ranking Guide in  2008 Airline Membership ranking levels.

 

For more information about  Skytrax Publications, please contact in the first instance :

Mr Peter Miller
Director Marketing
SKYTRAX GROUP

Email: miller@airlinequality.com