Introduced to the airline industry in 1989, Skytrax Product and Service benchmarking delivers a unique level of expertise.
Competitive Performance analysis for all front-line product and service functions is conducted across more than 100 airlines each
The Product and Service Quality Benchmarking programme is designed to meet the
individual and quite unique needs of the world airline industry.
Product and Service Benchmarking studies assess relative competitive strengths and weaknesses of airlines across all front-line product and service area.
The studies are structured as part of the World Airline Quality Audit, an experiential review, or challenge study.
Skytrax benchmarking identifies best practice for all airline product and service features - optimising every aspect of potential value
added product or services features, together with seeking to eradicate lower value aspects.
For information please contact :
Mr Peter Miller