| SKYTRAX EXPERTISE |
| Airline Benchmarking |
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| Surveys + Awards |
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Skytrax provide unique levels of expertise to the world airport industry
through the most professional Audit and Service Benchmarking programme for
front-line Product and Service
Quality issues.
Detailed Audit analysis, Quality Benchmarking, Certification and expert
Competitive Performance services are provided across the industry. All work is
conducted by the Skytrax team of professional staff, including customer
perception and satisfaction data gathering and analysis.
Quality Certified Airports are subjected to the most exacting Quality inspections and evaluation across all aspects of their front-line Product and Service standards.
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Detailed quality assessment inspection and analysis is conducted across front-line operations to determine which Airports
qualify for the Quality Certification status.
Delivering a trusted and proven format of quality analysis to the travel industry worldwide, the QCA programme is used as a core competitive performance and benchmarking tool by the global Airport industry.
Airport Quality Certification evaluations assess over 600 aspects of product and service quality that are inspected and assessed to determine qualification for approval status - giving passengers total assurance that Quality Certified Airport status is the trusted mark of an airport's Customer Service commitment.
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Airports that are interested to receive more information about the Airport Quality
Certification should contact :
Mr Edward Plaisted
CEO
SKYTRAX GROUP
Tel +44-207-016-2197
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Airline Star Ranking™
