The World Airport Audit delivers a detailed analysis across front-line areas of Product and Service standards that passengers
experience across the airport environment - an accurate 'global' Benchmark of airport service standards.
"Skytrax introduced the Airport Star Rating some years ago, specifically to address the need for a unified, accurate and
believable global rating system of airport product and service quality standards" says Edward Plaisted.
"The Star Ranking and benchmarking of airports looks at more than 800 key performance indicators per airport, and
prime importance is that all rating is carried out by our own, professional audit staff. This
ensures that every airport
across the world is assessed in an identical format - the same quality measurement, same rating criteria, same
level of investigation and final analysis."
The Airport Ranking Quality Audit uses a chronologically constructed travel experience analysis for all passenger
types - in each area of the airport environment. Skytrax investigate every aspect of product and service in the front-line arena that
passengers experience - under many different travel modes.