Airports are Star Rated on the basis of multi-faceted front-line Product and Service quality characteristics.  A key feature of the Airport Star Ranking™ data, is the means by which Skytrax evaluate the reality of the "delivered" product and service to customers.

This means that a small regional airport which will have a different range of product and service options - compared to a major, international hub airport - can still be eligible for a high star ranking, providing it fulfils the conceived quality target. 

Considerable emphasis across all Star Ranking is placed upon standards of service delivery  - be it immigration, restaurant staff or retail assistants.  Whilst each sector of product or service may come under a different quality ownership and control, we accept that customers tend to integrate all perceptions - into one impression that is linked to the airport as a whole.

The Airport Star Ranking programme applies an internationally recognised evaluation system to assess the "front-line" quality standards across the airport operations. Skytrax uses professional and well recognised quality audit principles, to ensure that Quality Audits are conducted in a standardised and consistent manner

The Index of Star Ranking subjects is available on application to Skytrax.

For more information about World Airport Star Ranking™, please contact :

Mr Edward Plaisted
Chairman
SKYTRAX GROUP

Tel  +44-207-016-2197