This means a small regional airport which will have a different range of
product and service options - compared to a major, international hub
airport - can still be eligible for a high star ranking, providing it
fulfils the conceived quality target.
Considerable emphasis across all Star Ranking is
placed upon standards of service delivery - be
it immigration, restaurant staff or retail assistants.
Whilst each sector of product or service may come under a different quality ownership and
control, we accept that customers tend to integrate all perceptions
- into one impression that is linked to the airport as a whole.
The Airport Star Ranking programme applies an internationally recognised evaluation system to assess the "front-line"
quality standards across the airport operations. Skytrax uses professional and
well recognised quality audit
principles, to ensure that Quality Audits are conducted in a standardised and consistent manner
For information please contact :
Mr Peter Miller