Considerable emphasis across all Star Ranking is
placed upon standards of "service delivery" - be
it immigration, restaurant staff or retail assistants.
Whist each sector of product or service may come under a different quality ownership and
control, we accept that customers tend to integrate all perceptions
- into one impression that is linked to the airport as a whole.
The Airport Star Ranking programme applies an internationally recognised evaluation system to assess the "front-line"
quality standards across the airport operations. Skytrax uses well established and recognised quality audit
principles, which are designed so that Quality Audits are conducted in a standardised and consistent manner
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The ultimate Approval, awarded to Airports achieving the highest Quality standards.
A 5 Star ranking recognises highest standards of Product and Service delivery across the many different assessment
categories in the Airport environments.
5 Star Status recognizes airports which are at the forefront of product / service innovation. |
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A mark of quality Approval, awarded to Airports achieving a good overall Quality performance.
A 4 Star ranking signifies Airports providing a good standard of Product and Service delivery
across many different assessment categories in the Airport environment.
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3 Star Grading is awarded to Airports supplying a fair Quality performance that conforms to
an industry "average" - when assessing the standards of Product and Service delivery across
the different assessment categories in the Airport environment. 3 Star ranking signifies a satisfactory
standard of core Product facilities, but reflects some Product weaknesses or a lower / less consistent quality of Staff Service delivery.
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2 Star Grading is awarded to Airports supplying for a poor Quality performance - falling
below the industry average in the measured competitive product and service sectors.
2 Star ranking represents a poor standard of Product across different ranking categories - and
poor standards of Staff Service delivery across the Airport environment.
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1 Star Grading is awarded to Airports achieving a very poor Quality performance.
1 Star ranking represents very poor standards of Product across most of the featured
categories - with poor and inconsistent standards of Staff Service around the Airport environment.
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The Unclassified Airport category covers airlines that are either still
subject to a Star Ranking review, or those airports which have been
dropped from the Star Ranking programme.
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The detailed Index of Star Ranking subjects is available on application to Skytrax.
For more information about the World Airport Star Ranking Programme,
please contact in the first instance :
Mr Peter Miller
Director Marketing
SKYTRAX GROUP
Email: miller@airlinequality.com
