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AIRPORT QUALITY CERTIFICATION |
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The Airport Quality Accolade respected by Travellers across the world
SKYTRAX introduced the Quality Certified Airport (QCA) programme in
2007, to provide a professional, global quality measurement system for Airport
"front-line" product and service standards.
Quality Certified Airports are subjected to the most exacting Quality
inspections and evaluation across all aspects of their front-line Product and Service standards.
Detailed quality assessment inspection and analysis is conducted across front-line operations to determine which
Airports are eligible for Quality
Certified status.
Delivering a trusted and proven format of quality analysis
to the travel industry worldwide, the QCA programme is now used as a
core competitive
performance and benchmarking tool by the Airport industry.
Airport Quality Certification evaluations assess over 600 aspects of
product and service quality that are inspected and assessed to determine qualification for approval
status - giving passengers total assurance that Quality
Certified Airport status is the trusted mark of an airport's Customer Service
commitment
For more information about the World Airport QCA programme,
please contact :
Mr Peter Miller
Director Marketing
SKYTRAX GROUP
Email: miller@airlinequality.com
