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Tick

the world's leading Quality Advisors to the Airline and Airport Industries

 

AIRPORT QUALITY CERTIFICATION

 

 

The Airport Quality Accolade respected by Travellers across the world

SKYTRAX introduced the Quality Certified Airport (QCA) programme in 2007, to provide a professional, global quality measurement system for Airport "front-line" product and service standards.

 
Quality Certified Airport

SAMPLE QUALITY CERTIFICATION


Click HERE for larger Certificate (opens in new window)





Quality Certified Airports are subjected to the most exacting Quality inspections and evaluation across all aspects of their front-line Product and Service standards.

Detailed quality assessment inspection and analysis is conducted across front-line operations to determine which Airports are eligible for Quality Certified status.

Delivering a trusted and proven format of quality analysis to the travel industry worldwide, the QCA programme is now used as a core competitive performance and benchmarking tool by the Airport industry.

Airport Quality Certification evaluations assess over 600 aspects of product and service quality that are inspected and assessed to determine qualification for approval status - giving passengers total assurance that Quality Certified Airport status is the trusted mark of an airport's Customer Service commitment



For more information about the World Airport QCA programme, please contact :

Mr Peter Miller
Director Marketing
SKYTRAX GROUP

Email: miller@airlinequality.com






















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