SKYTRAX Airport Product and Service Quality Certification programme was designed to meet the unique and ever-growing needs of the world airport industry.

The Airport Product and Service Quality Certification programme was designed to meet the unique and ever-growing needs of the world airport industry.

Airports that wholeheartedly adopt benchmarking outperform those that do not in various dimensions - their commitment to quality management practices, the communication with employees, concentration on continuous improvement with an emphasis on customer satisfaction - and through proactive management.

Introduced to the Airport industry in 1998, Product and Service benchmarking is a subject where Skytrax deliver a specialist and unique level of expertise.

Competitive Performance analysis for all front-line product and service functions is conducted across more than 165 airports every year.

Product and Service Benchmarking studies consist of detailed product and service feature and benefit comparisons that assess the relative competitive strengths and weaknesses of airlines in any specific product and service area.

The studies are structured as part of the World Airport Quality Audit, an experiential review, or challenge study.

Airports that are interested to receive more information about the Airport Quality Certification should contact :


Mr Edward Plaisted
CEO
SKYTRAX GROUP

Tel  +44-207-016-2197