About Skytrax

Established in 1989, we are specialist Research Advisors to the air transport industry. Dedicated to improving the Customer Experience for airlines and airports across the world, Skytrax deliver unique knowledge, expertise and innovative thinking to help make change happen.

 

Based in London, UK, Skytrax advise airlines and airports across the globe on improving Quality standards and Quality competitiveness on a continuous basis. Our staff are professionals who deliver unrivalled experience and knowledge of these specialist markets, advising clients on many different types of Customer Experience, Service Design and Experience Engineering projects.

 

The Skytrax ethos without fear or favour is paramount to our reputation across the airline and airport industries. Strict adherence to principles of impartiality and honesty are a major force behind the success we enjoy across the globe. Every project we undertake is bound by strict rules, and a regulated adherence to delivering true independence.

 

Senior Management

 

Edward Plaisted

Audits & Star Rating

 

Christopher Harrison

Airline & Airport Audit Management

 

Peter Miller

Marketing, Press & Media

 

James Plaisted

Corporate & Brand Development

 

Mike Sweeney

Lounge Design & Development

Audit Team

 

Our in-house Audit team is made up of dedicated, experienced air transport research professionals, who can probably be counted as some of the world's most frequent flyers and travellers.

 

Team members log hundreds of thousands of air miles every year across airlines worldwide, and have unique expertise and experience embracing our corporate culture of "without fear or favour".

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