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Tick

the world's leading Quality Advisors to the Airline and Airport Industries

 

WORLD AIRLINE AUDIT

 

 

The Quality Accolade respected by Travellers across the world

SKYTRAX introduced the Quality Certified Airline (QCA) programme in 2005, to provide a professional, global quality measurement system for airline "front-line" product and service standards. Quality Certification is associated with both the airline Star Ranking and World Airline Audit programmes.

 


SAMPLE QUALITY CERTIFICATION


Click HERE for larger Certificate (opens in new window)





Quality Certified Airlines are subjected to the most exacting Quality inspection and evaluation across all aspects of their front-line Product and Service standards.

Detailed quality assessment inspection and analysis is conducted across airline front-line operations to determine which carriers are eligible for Quality Certified Airline status.

Quality standards evaluation from the initial flight booking, check-in, boarding, transfer, arrivals, lounges ... and much more across the airport environment, is followed by a complex and in-depth analysis of onboard product and service items.

Delivering a trusted and proven format of quality analysis to the travel industry worldwide, the QCA programme is widely used as a key competitive performance and benchmarking tool by the airline industry.

QCA is also a valuable and unique tool for airline alliances seeking to achieve accurate, independent, member airline quality analysis, and relative performance benchmarking.

QCA Quality evaluations include over 750 aspects of product and service quality that are inspected and assessed to determine qualification for approval status - giving passengers total assurance that Quality Certified Airline status is the true and trusted mark of a leading airline.

For reasons of QCA programme confidentiality, we are unable to list online the detailed service capabilities, advantages and necessities for airlines to be part of the Quality Certified Airline programme. We request that any airline interested to receive more information about the Quality Certified Airline programme should contact us as detailed below.




For more information about the QCA programme, please contact :

Mr Peter Miller
Director Marketing
SKYTRAX GROUP

Email: miller@airlinequality.com






















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