The Quality Accolade respected by Travellers across the world
SKYTRAX introduced the Quality Certified Airline (QCA) programme in
2005, to provide a professional, global quality measurement system for airline
"front-line" product and service standards.
Quality Certification is associated with both the airline Star Ranking and World
Airline Audit programmes.
Quality Certified Airlines are subjected to the most exacting Quality
inspection and evaluation across all aspects of their front-line Product and Service standards.
Detailed quality assessment inspection and analysis is conducted across airline
front-line operations to determine which carriers are eligible for Quality
Certified Airline status.
Quality standards evaluation from the initial flight booking, check-in, boarding, transfer,
arrivals, lounges ... and much more across the airport environment, is followed by
a complex and in-depth analysis of onboard product and service items.
Delivering a trusted and proven format of quality analysis
to the travel industry worldwide, the QCA programme is widely used as a key competitive
performance and benchmarking tool by the airline industry.
QCA is also a valuable and unique tool for airline alliances
seeking to achieve accurate, independent, member airline quality analysis, and
relative performance benchmarking.
QCA Quality evaluations include over 750 aspects of
product and service quality that are inspected and assessed to determine qualification for approval
status - giving passengers total assurance that Quality
Certified Airline status is the true and trusted mark of a leading airline.
For reasons of QCA programme confidentiality, we are unable to list online the detailed service
capabilities, advantages and necessities for airlines to be part of the Quality Certified Airline programme.
We request that any airline interested to receive more information about the
Quality Certified Airline programme should contact us as detailed below.
For more information about the QCA programme,
please contact :
Mr Peter Miller
Director Marketing
SKYTRAX GROUP
Email: miller@airlinequality.com
